Law firms today are embracing transformation at an unprecedented pace, with a clear focus on growth, business transformation and operational efficiency. This year’s research shows leaders are not only expressing a heightened appetite for investment in this area, but are also backing this with increased budgets — an encouraging sign of commitment to long-term growth and adaptability.
A notable finding from the survey is the growing momentum among firms to transition their core systems to the cloud. While many are still in the process of this transformation, two-thirds expect to complete it within the next two years. This shows that cloud transition is no longer a nice-to-have but rather a necessity.
While the feelings of respondent firms on use of genAI are still mixed, almost 40% are currently piloting Microsoft Copilot, with many indicating its use for internal questions and research. Like cloud technology, it’s only a matter of time until genAI becomes a standard operating practice for firms, playing a key role in delivering exceptional and competitive service.
Overall, this year’s research shows an eagerness to use technology for growth and differentiation in the legal world, underscoring the increased need for legal software solutions capable of supporting complex data ecosystems
Another intriguing finding is that respondents rate their current data flow and connectedness between the firm’s different business systems as five out of 10, indicating substantial room for improvement. Having a clear data strategy and an IT platform that securely supports data quality and connectivity is crucial to successfully creating a client-centric view and leveraging the power of genAI.
Peppermint’s Microsoft-based modular CX365 platform is uniquely positioned to support the evolution to cloud and use of genAI, offering the scalability and flexibility law firms need to tackle this transformation head on at the pace that’s right for them. Providing a unified view of client information through familiar Microsoft interfaces, our solutions support operational efficiency and strategic decision-making.
Overall, this year’s research shows an eagerness to use technology for growth and differentiation in the legal world, underscoring the increased need for legal software solutions capable of supporting complex data ecosystems. As the legal profession increasingly recognises the value of cloud initiatives, genAI and data strategies, we’re excited to be part of the evolving technology landscape supporting these changes.