PARTNER COMMENT

PARTNER COMMENT

Is tech set to transform the talent imperative?

David Fazakerley

David Fazakerley

As we enter what may be a third challenging and unpredictable year, we can see that the future of how we work, and how this may affect the retention and wellbeing of employees, are considered themes in this report. However, it also seems that they aren’t at the top of most IT leaders’ agendas.

When comparing this year’s survey to Briefing and HSBC’s annual law firm survey in 2021 – Choice of change – there is an apparent disconnect surrounding retention of prospective partner-level talent and staff and their wellbeing. These factors score very highly as challenges within the latter research into law firms, but barely register in IT leadership groups. Moving forward, IT leaders must be able to deliver a strategy that supports these objectives to attract and retain talent, ensuring end users’ wellbeing – and as a result, their ongoing productivity.

By 2025 millennials will make up approximately 75% of the overall workforce, and they are demanding more from their employers – they want flexibility, a clear work-life balance and tools that will enable them to work quickly, flexibly and efficiently.

No doubt technology will continue to play a vital part in achieving this flexibility and balance. However, on a scale of one to 10, law firm leaders’ faith in their technology provision to support hybrid working only scored 6.5. In order to better understand the pain points of their end users, and to develop a strategy that enables flexibility, agility and productivity, IT leaders must create open lines of communication with all staff to better understand what they need from technology and platforms.

The use of virtual collaboration tools, automation, and of course the cloud, can help to streamline work, eliminate pressures of high workloads, and maintain transparent and effective communication. As the workforce moves to flexibility of hours within a 24/7/365 model – no matter where or when it’s working – the use of outsourced technology service desks on follow-the-sun operations can be a great enabler to support this new world of work without placing unnecessary pressure on in-house IT teams.

Being attuned to the wants and needs of employees will undoubtedly open up a world of good for the legal sector, and so it’s vital firms consider the ways in which they can attract and retain the best talent to ensure their longevity and success. The alternative is they risk being at the wrong end of the ‘great place to work’ scale.

For more information, visit: www.cts.co.uk